Service Desk Voice Support Associate (Rolling Intake)

About Accenture

Accenture is one of the largest and most mature IT companies in the Philippines, with a long and successful track record of delivering complex technology-based solutions and outsourcing capabilities. 

Your role

What You'll Do:

• Provide technical support for the resolution of customers’ IT problems, incidents, issues, requests, and queries
• Liaise with other support teams as necessary to resolve customer requests or incidents
• Ensure proper documentation, notification, escalation, tracking and follow-up of all incidents
• Provide customer-facing (call/voice) product engineering support for M365 and real-time client support for faster resolution of cases
• Conduct research on complex cases, validate cases for escalation to Backline, and contribute to knowledge management initiatives.
• Responsible for providing timely and accurate updates and information on assigned incidents and service requests Responsible on the timely escalation of incidents that cannot be resolved on time or would need vendor/third-party support
• Provide post-purchase order support and order modifications for requests
• Support member inquiries related to Orders or Returns, Exchanges, Warranties, and price match policies.
• Perform activation assistance, cancellation, enrollment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, and offers
• Articulate member benefits
• Covers all products including Desktop support

Training & development

Accenture provides the best in class training program to its employees. With five regional learning hubs, connected classrooms, online courses, and learning boards, Accenture has opened doors to continuous, collaborative, and effective learning.

Read more here...

Benefits

At Accenture Philippines, your Total Rewards include your base salary, bonus, and equity. You also gain access to programs, resources, and the support you need to be your best. Expect greater opportunities as you advance in your career. 

Explore other perks and benefits for employees:

• Your wellbeing
• Employee Share Purchase Plan
• Health Insurance
• Life Insurance
• Parental leave
• Transgender health benefits
• Unlimited supply of essential medicines

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Career progression

Accenture is dedicated to providing its employees with opportunities to acquire new skills and enhance their readiness for advancement. Their supportive environment fosters development in a culture that encourages upskilling and progress.

Work-life balance

At Accenture, they balance work and personal life with a range of workplace options and innovative tools that help you stay connected globally.

• Flexible Schedules- They provide several voluntary options, including job-sharing opportunities, and part-time and flex-time schedules.
• Telecommute - Work from a location other than a designated Accenture office or project site.
• Client-Site Flexibility- Manage your time away from home with fly-back flights, compressed workweeks, extended weekends, and time at the client.

Company culture

Be your best every day in a workplace culture that helps drive innovation in everything you do. Working with partners, clients, and communities, they develop solutions that improve the lives of millions around the world, now and for future generations. And they live by their code of ethics every day.

About you

What We’re Looking For:

• Fresh graduates are welcome to apply
• Open to graduates of any course
• Preferably with at least 6 months relevant work experience (contact center and/or technical experience) OR Non-Bachelor/Non-graduates with at least 3 years of college education plus 1 year of work experience 
• Good knowledge and skills in IT
• Interest in providing technical support and assistance to clients and end-users via call, chat, and e-mail
• Very good verbal and written English language skills

Locations:

• Mandaluyong City, Muntinlupa, Quezon, San Nicolas, Taguig

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Source/s:

• accenture.com
• youtube.com