Investigation Associate SEPO (Rolling Intake)

Your Role

Amazon Philippines is looking for dedicated, analytical candidates with experience in e-commerce payments, trust and safety, and a customer-focused background to join the SEPO Team in Manila to investigate and eliminate online e-commerce risks. The Investigations Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
Key job responsibilities include:

• Identify underlying issues of various cases and claims of Amazon Vendor products.
• Utilize Amazon's internal tools to view and analyze product issues.
• Proactively collaborate with Business Leaders and Team members on a weekly basis for process alignments and updates.
• Generate reports on the number of cases and claims resolved per day/per week.

The role requires candidates to commit to the following:

• This is a 6-months short term contract role.
• 2 months of onsite training in office at Pasay followed by WFH arrangement after requirements is met
• Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal.
• 5 days’ work week which includes weekends and flexible and/or holidays
• 9 hours/day schedule inclusive of lunch break. Operations is 24/7 – shifting, rotating and possibility of night shift
• Internet Connectivity - maintain 200 Mbps wired internet and power connectivity

About you

Strong qualifications include:

• Minimum of a high school diploma or equivalent, preferably with 1-3 years of experience in investigation or customer support.
• Fresh graduates with no experience are welcome to apply
• Have the infrastructure to support working from home:  A dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables. A postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.
• Good written and spoken English skills with an ability to compose grammatically correct, concise and accurate written responses

Preferred Qualifications:

• Comfortable working MS tools and using basic level of automation
• Experience in fields such as Investigations/Payments/Security or Banking domain
• Intermediate knowledge of E-commerce

Additional Requirement:

The Investigations Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third party vendors to accomplish goals. They may also be required to contact customers by phone.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Compensation & Benefits

The Investigation Associate position at Amazon Philippines for the SEPO (Seller Experience Protection Operations) Team offers a competitive compensation package, which typically includes:

• Competitive hourly wage
• Health insurance
• Paid time off
• Wellness programs.
• Opportunities for continuous learning
• Career growth within the company.
• Flexible work arrangements and support for work-life balance.

Training & Development

The Investigation Associate training program at Amazon Philippines for the SEPO (Seller Experience Protection Operations) Team includes 2 months of onsite training in Pasay, followed by a work-from-home arrangement. The training covers identifying, investigating, and mitigating fraudulent activities, ensuring compliance with regulations, and protecting clients' interests. Associates will also learn to use Amazon's internal tools for analyzing product issues and collaborate with team members and business leaders. 

Career Progression

The Investigation Associate position at Amazon Philippines for the SEPO (Seller Experience Protection Operations) Team offers promising career progression opportunities. Associates who excel in their roles can advance to positions such as Investigation Specialist, Senior Investigation Associate, and Team Leader. Amazon provides continuous learning opportunities, mentorship, and clear pathways for career growth, enabling associates to develop their skills and take on more responsibilities. 

Source

The following sources were used in researching this page:

• linkedin.com
• amazon.jobs 
• ph.prosple.com
• indeed.com
• glassdoor.com