Customer Service Representative (Rolling Intake)

About Bank of the Philippine Islands

Founded in 1851, the Bank of the Philippine Islands is the first bank in the Philippines and in the Southeast Asian region. BPI is a universal bank and together with its subsidiaries and affiliates, it offers a wide range of financial products and solutions that serve both retail and corporate clients.

Your role

Attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Specialist decides how to best serve the Clients. He/She interfaces and interacts with other teams within the bank.

Training & development

BPI has a wide array of training programs and activities. They use a blended learning approach that includes workshops, coaching/mentoring, instructor-led training sessions, and web-based training courses. 

• Officers training programs 
• Sales officer's training programs
• Courses on financial advisory, and programs designed to help employees comply with regulatory requirements, among others.

Read more here...

Compensation & benefits

• Low-interest rates for auto and housing loans.
• Emergency loans.
• Medical and group term insurance.
• Salary loans.
• Competitive salary.
• Retirement benefit plan.

Career progression

The Bank requires every employee to undertake a minimum of five training days every year, ensuring not only their continuous professional improvement but also, they are being updated on industry developments.

Work-life balance

At BPI, being in a financial services company does not expose their employees to occupational health and safety issues usually associated with manufacturing and industrial companies. They run education and training programs regarding serious illnesses. Aside from health education, they also have risk-control programs in place to assist and they have a wellness program to keep fit.

Company culture

BPI value integrity, professionalism, and loyalty. They promote a culture of mutual respect, meritocracy, performance, and teamwork. They strive to be the employer of choice among Philippine financial institutions.

About you

• Graduate from a 4-year college course
• Good listening and comprehension skills
• Adequate communication skills (preferably in English) and can adjust to the language used by the client
• Able to follow a set schedule, which may include weekends, holiday and graveyard shift

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• ph.prosple.com
• bpi.com
• glassdoor.com
• Linkedin.com
• youtube.com