Workforce Officer (Rolling Intake)

Your Role:

Key responsibilities as follows: 

• Responsible for short-term planning for the center. 
• Handles the creation and maintenance of quarterly schedule bids and regular schedules. 
• Adjusts staffing for holidays. 
• Maintains the weekly IDP showing projected volume, staffing, and shrinkage. 
• Manages time based on daily and interval trends. 
• Oversees real-time monitoring, reports, and workstation assignments. 
• Maintains Workforce-related systems such as CMS, Verint, Workgenda, Salesforce, and Talkdesk. 
• Prepares dashboards using Power BI, Microsoft Office applications, and RPA.

About You:

The ideal candidate will have: 

• A Bachelor’s Degree in Business, Banking, or Finance. 
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Access. 
• Expertise in using Power Apps, particularly Power BI. 
• A leadership background in Workforce Management. 
• Strong presentation skills. 
• Experience in scheduling and forecasting. 
• Capacity planning skills.

Compensation & Benefits:

Competitive salary with benefits including healthcare, bonuses, and other perks.

Training & Development:

Opportunities for professional development and mentorship programs to enhance your skills.

Career Progression:

Potential for career advancement with expected growth in leadership roles over the next few years.

How to Apply:

Submit your application by completing the required forms and providing all necessary documentation as instructed.

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