2022 Core Operations Analyst (Rolling Intake)

About BDO Unibank

BDO Unibank, Inc. is a full-service universal bank that offers industry-leading products and services including corporate and consumer lending, deposit-taking, foreign exchange, brokering, trust and investments, credit cards, retail cash cards, corporate cash management, remittance, and digital banking solutions.

Your role

Batch Processing and Monitoring (70%)

• Monitor the online application systems;
• Monitor the status of the application processes;
• Perform the end-of-day batch for various application systems based on the process log;
• Perform regular tasks as assigned by the shift lead.

Request and Incident Handling (20%)

• Resolve assigned requests in a timely manner consistent with approved policies and procedures;
• Escalate and report to proper support groups for any problems encountered during monitoring and batch processing;
• Escalate issues and requests in accordance with the policy and procedure;
• Update users and support groups regarding the status of escalated problems.

Other Functions (10%)

• Participate in training programs and section/team meetings;
• Recommend changes and improvements to process logs;
• Monitor the status of hardware and environment;
• Ensure security of servers/equipment inside the data center server room;
• Perform routine checking on all assigned machines and equipment;
• Conduct user acceptance testing;
• Perform other related functions that may be assigned from time to time.

Training, development, and rotations

BDO Life supports the development of its employees through training programs and other learning opportunities that reinforce their current level of competencies, professionalism, and work effectiveness.

Training programs available to our employees are as follows:

New Employees On-boarding Program (NEO), is BDO LIFE’s organizational integration program for new employees. It aims to welcome, guide, and train new employees to become more effective members of the organization quickly.

Training courses include:

• New Employees Orientation
• Code of Conduct (e-learning)
• Anti-Money Laundering Act Orientation
• BDO Life On Target: Fundamentals of Life Insurance
• Performance Development Program Briefing
• Beyond Customer Loyalty Training
• On-The-Job Coaching (by their Immediate Superior or Assigned Coach)

Compensation and benefits

BDO's compensation packages are highly competitive and include excellent benefits

• Medical
• Pharmacy
• Dental
• Vision
• Wellness
• Pretax transportation
• 401k matching
• Wide range of employee discounts (travel, cell phone, computers, and more)
• Referral bonuses.

Career progression

BDO strives to see employees grow and succeed. They aspire for them to find meaning and satisfaction in their careers.

They have developed several training and development programs for employees. Through these, they aim to help them reach their full potential, both as an employee, professionals, and citizen of society.

Company culture

We take pride in our corporate culture guided by our “We Find Ways” service philosophy. “We Find Ways” is more than just a tagline to us. It beats at the heart of BDO’s culture.

We are committed to promoting a work environment that fosters diversity, equity, and inclusion. We ensure that our employees receive fair and equal treatment, equal rights, and opportunities regardless of gender, ethnicity, race, age, religion, sexual orientation, and disability, and are valued for their unique contributions to the bank's success.

About you

• Bachelor's degree preferably in BS Computer Science or related course
• Experience working in the same capacity is preferred but not mandatory
• Possesses the following technical skills; Knowledge of relevant operating systems
• Possesses the following behavioral skill
• Ability to organize and manage multiple tasks
• Ability to remain flexible and adapt to change in a hectic and past-faced work environment
• Ability to perform duties with minimal supervision or guidance
• Positive approach to solving problems; Strong customer service orientation
• Sharp eye for detail and good problem-solving skills
• Excellent interpersonal and (written/verbal) communication skills
• Able to assess critical incidents with business, financial and operational impacts
• Willing to work on 24 x 7 shifting schedule
• Willing to be assigned at Makati or Greenhills

How to apply

To apply for this position, simply click the "Apply" button.

Source/s:

• bdo.com.ph