Analyst, Infrastructure Operations & Analysis (Rolling Intake)

About Concentrix

Concentrix is a leading global provider of customer experience solutions and technology. The company aims to be the world's greatest customer engagement services company, rich in diversity and talent.

Concentrix provides clients in key industry verticals: technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public sector.

Your role 

1. Responsible for fulfilling IT purchase requests to ensure that they are processed within defined SLAs
2. Experience and knowledge of procurement processes, best practices, tools, and methodologies
3. Validate commercial documents for further processing and make timely orders to vendors
4. Strong analytical and problem-solving skills
5. Coordination of daily activities and management of multi-shift work schedules to ensure adequate coverage
6. Experience in a Service Desk or remote customer support role with knowledge of ITIL methodologies will be desired
7. Track and maintain a database of purchases
8. Resolving queries raised by stakeholders
9. Tracking contract renewal, raising purchase request
10. Working with Domain teams to identify specific optimization opportunities by analyzing capacity utilization
11. Good commercial acumen to understand the business needs and how IT contributes to the delivery of that product or service

Training, development & rotations

Learning Center

As the complexity of the communications industry continues to grow, they understand that you require increased professional training and training-related services to meet your business objectives. Today’s increasingly powerful and cost-efficient speech and voice automation solutions require specialized training in development, implementation deployment, and administration.

Concentrix meets your training needs by providing courses that span all levels of expertise and job function – from contact center managers to directors, from programmers and developers to executives. No matter what your design or development expertise is, Concentrix has classes to enhance and grow your knowledge level.

Concentrix Courses

Courses are offered in a classroom, as a webinar, or as e-learning modules. Courses cover product fundamentals including architecture, features, functionality, technologies, and techniques, as well as hands-on programming, configuration, integration, and troubleshooting.

Compensation & benefits

Concentrix Benefits include Dental Insurance, Vision Insurance, and 401K / Retirement Plan, along with 12 other unique benefits in categories such as Financial Benefits and Paid Time Off. Employees score their Perks And Benefit an average of 73/100.

Career progression

At Concentrix, they know that their people are the biggest strength, and they love when they share their growth stories. Around the globe, their staff is challenged to be disruptive every single day and that disruption is not only what makes them grow as a team, but also people grow as professionals. They are proud to develop their people from within and see them move up in their careers and the Concentrix organization.

In a world full of average, they stand out. Being fanatical about people means providing them with the support and resources to learn and advance in their careers. Worldwide teams have access to live learning opportunities, career pathing support, and even online learning portals with university-level courses. They recognize talent from the moment of hiring and are proud to support their employees to achieve the highest levels of success.

Work-life balance

Concentrix recognize all the stresses present in the world today, mental health and wellbeing aren’t just important, they’re crucial. They invest in resources to ensure that their people are mentally healthy because they care deeply about them and want to make sure nothing stands in the way of them growing and living their best lives. 

Company culture

Concentrix strives to provide the best possible customer experience for all client's customers. They think differently from their competitors because they understand the unique challenges their clients and their customers face.

Experience is everything because great experiences create better engagement. And, better engagement means better business outcomes for everyone. That’s the everyday life at Concentrix.

They are a global partner with ambitious, progressive business leaders and are always looking for ways to disrupt the market by being obsessed with making their clients’ businesses better. As a diverse, global organization, they have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.

How to apply 

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• concentrix.com
• ph.prosple.com
• indeed.com