B&M IT Operations Mindanao Internship (Rolling Intake)

Your role

Concentrix Philippines is looking for a B&M IT Operations Intern who will handle below key responsibilities. IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware, and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

• Represents IT in front of Site Leaders.
• Coordinates as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain, and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated.
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.
• Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
• Performs/Tests backup for the onsite servers.
• Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….)
• Local Change Management for Infrastructure, Application and Security
• Remote Application and software Management
• Business continuity plan testing and recommendation
• Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)
• Analyze WIFI intrusion with CDOC, manage WIFI access and PW
• Manage the Video Conference Room (access control)
• Clients and CNX application implementation
• CNX Local Bots and automation implementation
• Support Network Data and Voice implementation.

About you

Successful candidates possess below qualifications:

• Good Technical Skills as it relates to multi-user operating system, hardware, and software tools, including installation, configuration, and maintenance
• Strong communication skills, both written and verbal (English Language)
• Demonstrated ability to multi-task and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
• Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.

Compensation & Benefits

Concentrix offers below benefits for interns:

• Paid Internship
• Skill Development
• Team Collaboration
• Flexible Work Schedules
• Health and Wellness Programs
• Career Preparation

Training & Development

At Concentrix, interns are paired with mentors who provide guidance, support, and feedback throughout the internship. This helps interns navigate their roles and develop their careers effectively. Concentrix proudly hold the certification as a Great Place to Work, a testament to our unwavering commitment to fostering a positive and empowering workplace culture.

Career Progression

The company promotes a culture of feedback and transparency, encouraging interns to share their ideas and suggestions. This open environment helps interns feel valued and recognized. Concentrix offers various leadership development programs, such as the Digital Technology Leadership Program (DTLP), which are designed to accelerate career growth and prepare interns for future leadership roles.

Source

The following sources were used in researching this page:

• jobs.concentrix.com
• concentrix-ph.talkpush.com
• glassdoor.com
• youtube.com
• ph.indeed.com
• linkedin.ph
• jobstreet.com.ph