2022 Monitoring Service (Rolling Intake)

About Emerson Manila

Emerson Electric Co. is an American multinational corporation headquartered in Ferguson, Missouri. The Fortune 500 company manufactures products and provides engineering services for industrial, commercial, and consumer markets. Emerson has approximately 86,700employee and 170 manufacturing locations.

Your role

• All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support required.
• Investigation of refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards.
• Providing sound decisions based on alarm history and graph analysis.
• Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers.
• Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns.

Training, development & rotations

Emerson is committed to helping employees become effective leaders, empowered with the knowledge and training they need to inspire, motivate and help their teams grow and succeed.

They offer engaging workshops, including:

• Intentional Leadership.
• Crucial Conversations.
• Leading at Emerson.
• Leading Change at Emerson.
• Successful Leadership Transitions.

Their learning center was awarded the ATD Excellence in Practice Award achievement, for its “Leading at Emerson” course, from which nearly 6,000 employees have benefited since 2017. This recognition, as one of the top five 2019 leadership programs in the world, reflects their commitment to outstanding development programs for their employees so they can continue delivering best-in-class solutions. 

Compensation & benefits

Through their benefits, development opportunities, and an inclusive work environment, they aim to create an organization their people are proud to represent.

• Competitive Wages and Benefits – They provide employees with market-competitive pay and benefits packages.
  • Allowance: food, transportation, clothing
  • Night Differential
  • Life Insurance
  • Personal Accident Insurance
  • Retirement Benefit
  • Perfect Attendance Incentive
  • Guaranteed Midyear Pay
• Career Development Opportunities – They help team members reach their highest potential with learning programs.
• Healthcare – They offer quality healthcare coverage (medical and dental) for our team members.
• Paid Leaves – Vacation, Sick, Parental, Bereavement
• Tuition Reimbursement for Approved Programs – They support opportunities for employees to advance their education.
• Safe Working Environment – Safety is a top priority across our global network and workplace.
• Well-Being Programs – Well-Being Days, Counseling Service for team members and their families, Fund Assistance
• Blended Work Benefits – Work From Home Allowance, Internet Subsidy, Workstation Set-up Reimbursement.

Career progression

Emerson invests to set its leaders up for success. Few companies do a better job of developing leaders and helping them make great transitions into new roles. Whether coming in from the outside or preparing for a challenging new position internally, leaders at Emerson can expect the support they need to excel and drive the company forward.

The success you achieve and the impact you make on the world are only limited by your ambition, motivation, and willingness to work hard and smart and keep growing every day.

Company Culture

As a global innovator, Emerson has a deep legacy of solving the most complex challenges facing modern life. They combine advanced technologies, industry-leading expertise, and an insatiable curiosity about the world around us to create sustainable solutions for the essential customers they serve.

About you

•  Excellent English verbal and written communication skills – able to communicate clearly and effectively; listens actively and able to adapt communication skills appropriately.
•  Good interpersonal skills – can collaborate well with others, willing to take new instructions and work requests.
• Customer focus – displays the drive to deliver relevant solutions based on customer needs.
•  Flexibility – willing to work on shifting schedule (may include weekend work with a scheduled day off) to support the business and customers; willing to work overtime or on rest days over time to support manpower requirements during critical days and/or peak season.
•  Resilience and Situational adaptability – able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.

How to apply

To apply for this position, simply click the “Apply” button on this page.

Emerson Manila continued with planned recruitment and hiring throughout the pandemic by utilizing virtual technologies and other techniques from sourcing to onboarding.

Source/s:

• emerson.com.ph
• ph.prospel.com
• indeed.com