2021 Customer Service Representative (Rolling Intake)

Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including a seamless, high-quality front-to-end support. By joining us as a Customer Service Associate, you get to echo this promise as Emerson's frontline representative providing outstanding 24/7 customer care experience.

In this capacity, you will be given the opportunity to leverage on your customer care experience by handling escalated customer contact inquiries and provide meaningful solutions. This gives you a very vital role in shaping the customer's first impression on Emerson and the solutions we offer.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.

IN THIS ROLE YOU WILL:

• Practice customer advocacy in all manners of work, including proactive communications, problem identification and problem-solving, effective decision making and having a strong sense of urgency on the customer's behalf.
• Be responsible for order entry based upon all types of incoming, including MRP and customer portal management.
• Use Open Order reporting for proactive problem identification and resolution, aka., "The Daily Regimen"
• Ensure the customers' production needs, internal escalations, and communications, where there are at risk due to product availability issues, are covered.
• Facilitate plant and warehouse communications and coordination.
• Prepare customer process documentation and maintain internal systems, tools, and reports

FOR THIS ROLE YOU WILL NEED:

• A degree in any four-year business or behavioral discipline course
• at least 4 years of relatable Customer Service experience
• experience in the HVAC industry (a plus)
• background in offshore service operations is an advantage
• excellent English comprehension, writing and conversational skills. Proficiency in Microsoft Outlook, Word and Excel required

WHO YOU ARE:

You have a strong drive and exhibits passion and enthusiasm to help customers. With excellent communication skills, you can effectively communicate and clearly deliver messages. You are interpersonal savvy and able to collaborate and effectively work with people across different departments at any level.

Our Offer to You:

Make a difference with the work you do

By joining Emerson as a Customer Service Associate, you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business – our Customers.

Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.

We are committed to the ongoing development of our employees because we know that it's critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.