2022 Global Compliance Services Staff null

Global Compliance and Reporting (GCR) is an integrated suite of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance and regulatory filings by:

1. Taking care of the complexity of regulatory affairs across multiple jurisdictions
2. Centrally managing the global compliance and reporting activities
3. Controlling the cost of managing compliance across various countries

Each client is referred to as an engagement and the Global Compliance and Services (GCS) team is accountable for ensuring the delivery as per the service level agreements. Tax and accounts preparation activities are globally conducted mostly in the local countries and hence requires a wide network of EY professionals to team up to provides to the client expectations. A central team (GCS) works with this global network of EY professionals to confirm client's compliance and reporting obligations across the globe are met on time. The GCS team project manages the engagement and in teamwork with the client facing teams in the Americas, Europe, the Middle East, India, and Africa (EMEIA) and APAC forms the service management office for the client.

Key Responsibilities include:

• Handle a portfolio of GCR clients and a team of staff
• Act as the first point of escalation relating to quality and service delivery
• Work with Global Engagement Managers and Coordinators to confirm engagements are managed effectively and efficiently
• Identify client requirements and make sure engagement processes meet requirements
• Identify pain areas in the processes and create enablers to overcome process issues
• Apply project management concepts to manage engagement delivery
• Monitor and flag engagement and people issues to local and engagement heads
• Identify service delivery and process gaps which can be fixed to improve service delivery
• Consult with offshore teams on best practices for engagement set up and management
• Accountable for the customer satisfaction scores of the portfolio People aspects
• Act as the SPOC for the respective client facing teams
• Manage service delivery expectations for your engagement portfolio
• Develop engagement management knowledge of people working on your portfolio
• Conduct trainings on client and engagement management concepts to wider teams
• Network with offshore teams to create and maintain good relationship
• Review engagement deliverables and coach staff members on best practices
• Identify training gaps for self and team and work with management to bridge gaps