Customer Service Representative (Rolling Intake)

About Optum Global Solutions Philippines

Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. 

Your responsibilities

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and providing an appropriate response to the caller
• Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Click the "Apply on employer site" for more info.

Training & development

They offer training programs on a variety of topics related to workplace and work/life issues. These interactive, practical, and informative programs are conducted by members of the Optum network of experienced training professionals and utilize a variety of adult learning strategies. They may involve individual and group exercises, case studies, or facilitated discussions.

Compensation & benefits

• Retirement Plan
• Health and Wellness
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Statutory Social Security Benefits
• Prosple salary range Php 20,700 to 23,000

Career progression

They provide their partners a viable option for maintaining independence while helping to preserve local talent and create new career opportunities for transitioning employees who are becoming part of Optum.

The change management and cultural alignment methodology includes a transparent and milestone-focused employee transition program. Central to this are collaborative culture immersion sessions and alignment on social responsibility priorities and agendas.

Work-life balance

At UnitedHealth Group, their work environments are shaped by the people who bring their best selves to their mission to help people live healthier lives and make the healthcare system work better for everyone. The sum total of all that makes them unique.

Company culture

UnitedHealth Group, their culture is how they ensure their people, company, customers, and communities flourish. They are committed to diversity, equity, and inclusion. Their core values of integrity, compassion, relationships, innovation, and performance steer their actions and interactions. 

About you

• High school diploma, GED, or equivalent work experience
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Proven skills in problem-solving to quickly assess the current state and formulate recommendations

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Source/s:

• unitedhealthgroup.com
• youtube.com
• ph.indeed.com