Associate Technical Support Engineer - Graduate Program (Rolling Intake)

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services and engineered systems. With more than 420,000 customers—including 100 of the Fortune 100—in more than 145 countries, Oracle provides a complete technology stack both in the cloud and in the data center. Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

About NetSuite Technical Support Engineer

The Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite.  Associate Technical Support Engineers participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing.

Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers’ businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.

After onboarding, you’ll utilize your experience to progress your career with NetSuite.  We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future.  As you find success in your role, Associate Technical Support Engineers can continue to shape their career and progress into different positions within the NetSuite Organization.

What you’ll do

• Provide phone and online support to NetSuite Customers. The types of Customers we encounter ranges from the non-technical resources to actual in-house or third-party developers.
• Adapt to the fast-paced nature of the NetSuite Cloud Based Software, for the SuiteCloud Product Area, new proprietary technologies and innovations are being pushed yearly.
• Work on a permanent night shift and hybrid setup; or as dictated by Support’s business need.

What you’ll bring

• You understand software development lifecycle (SDLC) methodologies, system architecture, object-oriented design, web frameworks and patterns, and you can build web applications using Java/.NET/PHP, C#, ASP, Web Services, SOAP, XML REST, and Ajax. or similar development languages.
• You understand web technologies/standards (HTML, JavaScript), unit testing, and defect management tools, and knowledge of web service integration using REST.
• You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking.  You are passionate about delivering results that make a difference for our customers.
• You are curious and resourceful in nature and will use the tools and resources available to you to seek answers before seeking support.
• You are confident in your ability to manage competing priorities and multiple tasks.  You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment.
• You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction.  You are a collaborator who understands the importance of teamwork when getting the job done.
• You have a Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.

What we’ll give you

• Competitive salary with exciting benefits
• 6-week onboarding and training so you’re ready to make an impact
• Flexible and remote working for the ideal work-life balance
• Exposure to the full tech stack so you can find your calling
• Freedom to define your career aspirations and choose your path forward
• Self-driven, industry-leading training that will help you advance
• An open-hearted culture that will champion what makes you unique

How is it Done?

• Send your profile/application through the Oracle Career Site by clicking on the "Apply on Employer Site" button.
• Complete the Technical Assessment.
• Shortlisted candidates will be invited to schedule & confirm their HR interview.
• Be ready for Technical Interviews with a live coding challenge.
• Get an Offer and process your requirements & background check.
• Attend the Keep Warm Sessions and get acquainted with your team.
• See you on Day 1!

A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to become your best self.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer