Associate Technical Support Engineer (ERP) - Graduate Program (Rolling Intake)

The Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite. Associate Technical Support Engineer (ERP) participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing.

Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers’ businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.

After onboarding, you’ll utilize your experience to progress your career with NetSuite.  We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future.  As you find success in your role, Associate Technical Support Engineer (ERP) can continue to shape their career and progress into different positions within the NetSuite Organization.

Together we Learn, Grow, Thrive, and Inspire! 

What to Expect

As an Associate Technical Support Engineer (ERP), you will …

• Your primary task will include the following but not limited to:
  • Provide technical support to Oracle global customers
  • Deliver resolution through inbound and outbound phone calls and emails
  • Perform highly complex troubleshooting and analysis
  • Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
• In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to maximize their use of Enterprise Resource Planning (ERP) software.
• Continue to practice, train your expertise in accounting, and acquire new skills in performing it in an IT Industry.
• As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Who You Are

• Bachelor’s degree in Accountancy, Accounting Technology or a related discipline.
• You have the knowledge and understanding of the types of accounting such as (but not limited to) Financial and Cost Accounting.
• You have a good understanding of the steps in the accounting cycle.
• You have a basic knowledge of MS Office applications such as Excel, Word, Powerpoint, etc.
• You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking.  You are passionate about delivering results that make a difference for our customers.
• You are curious and resourceful in nature and will use the tools and resources available to you to seek answers before seeking support.
• You are confident in your ability to manage competing priorities and multiple tasks.  You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment.
• You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction.  You are a collaborator who understands the importance of teamwork when getting the job done.

What’s In It for You

• An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.
• An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.
• Work at our office in Ayala, Makati and on night shift/graveyard hours.  Currently work from home until further notice.
• Career growth options that support your skills and passions.
• Competitive salary and benefits.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer