2022 Assessment Services Coordinator (Rolling Intake)

About Pearson

Pearson is the world’s learning company with more than 24,000 employees operating in 70 countries. They combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. They believe that wherever learning flourishes so do people.

Your role

• First-line responsibility for the resolution of external customer queries 
• Review existing customer service requirements and keep services up-to-date, for example, the Mocks Service website, FAQs, etc. 
• Managing own performance about internal and external service levels, for example, timely resolution of queries and a high standard of communication.
• Focusing on delivering excellent customer service throughout all tasks, projects, and processes. 
• Ensuring the accurate and timely production and delivery of materials for training, standardization and any other meetings deemed necessary.
• Producing and maintaining plans of work or schedules based on management information to ensure milestones are met. 
• Escalating issues and risks to Assessment Services Delivery manager in a timely manner together with potential solutions. 

Read more here...

Compensation & benefits

Because everyone’s circumstances are different, they offer a range of options that let you tailor your benefits to suit your needs. Standard benefits include:

• Maternity, Paternity, and Family care.
• Stock Purchase options.
• Flexible Work Policies.
• Confidential Support for Stress, Health, and Other personal needs.
• Retirement plans in the US and UK.
• Profit Sharing plans.
• Generous paid time off.
• Flexible health plans.

Career progression

For those who want progress, not just potential, Pearson is your partner in the moments that matter, proudly creating experiences that are full of life, so yours can be too. At Pearson, they add life to a lifetime of learning so everyone can realize the life they imagine. They do this by creating vibrant and enriching learning experiences designed for real-life impact.

Work-life balance

They value the well-being of our people. That's why, in most roles, they offer flexibility in how and where they work - be it from home, an office, or during non-traditional hours.

Company culture

Pearson is committed to equity and opportunity so that all learners can realize the life they imagine. They believe learning is a powerful force for change and that diversity, equity, and inclusion are fundamental to who they are. They are committed to addressing all forms of systematic racism, discrimination, and inequality in everything they do.

About you

• Provide a customer-focused service.
• Working with others to achieve goals.
• Delivering goals in a changing environment.
• Taking creative and innovative approaches to work.
• Maximizing working potential in self and others. 

How to apply

To apply for this position, simply click the “Apply” button on this page.

It includes 5 stages.

• The screening process will be done by HR.
• Technical interview
• Managerial interview
• Senior manager interview
• Offer

Source/s:

• ph.prosple.com
• pearson.com
• youtube.com
• indeed.com