2022 Global Service Desk Apprentice (Rolling Intake)

About Pearson

Pearson is the world’s learning company with more than 24,000 employees operating in 70 countries. They combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. They believe that wherever learning flourishes so do people.

Your role

• Processes HR transactions in Fusion and other HR technologies, as requested.
• Resolves HR process and policy questions and colleague issues through multiple communication channels.
• Leverages knowledge management solutions to complete inquiries and transactions.
• Works to meet expected service levels and business performance goals.
• Escalates client service issues to the appropriate party as appropriate.
• Documents all cases in the case management system.
• Ensures consistent application of HR policies and state, federal, or country laws and practices.
• Provides input to the Pearson HR Delivery Center knowledge base and contribute ideas to improve processes or performance.
• Demonstrate empathy to the colleague’s situation and speaks in a manner/tone the colleague can understand and relate with.
• Supports change programs and initiatives. Develops understanding of HR operations.
• Participates in scheduled and ad hoc training to improve HR and business acumen.
• Supports colleague engagement and cultural programs and initiatives.
• Performs special projects and related duties, as assigned.

Compensation & benefits

Because everyone’s circumstances are different, they offer a range of options that let you tailor your benefits to suit your needs. Standard benefits include:

• Maternity, Paternity, and Family care.
• Stock Purchase options.
• Flexible Work Policies.
• Confidential Support for Stress, Health, and Other personal needs.
• Retirement plans in the US and UK.
• Profit Sharing plans.
• Generous paid time off.
• Flexible health plans.

Career progression

For those who want progress, not just potential, Pearson is your partner in the moments that matter, proudly creating experiences that are full of life, so yours can be too. At Pearson, they add life to a lifetime of learning so everyone can realize the life they imagine. They do this by creating vibrant and enriching learning experiences designed for real-life impact.

Work-life balance

They value the well-being of our people. That's why, in most roles, they offer flexibility in how and where they work - be it from home, an office, or during non-traditional hours.

Company culture

Pearson is committed to equity and opportunity so that all learners can realize the life they imagine. They believe learning is a powerful force for change and that diversity, equity, and inclusion are fundamental to who they are. They are committed to addressing all forms of systematic racism, discrimination, and inequality in everything they do.

Pearson also believes in giving everyone in the company the chance to help shape a more inclusive culture, in which everyone feels a sense of belonging and in which everyone acts with integrity day in, and day out. Pearson works with thousands of expert authors and education professionals who draw on a range of academic theories, frameworks, and best practices to provide students with high-quality and inclusive learning content. 

How to apply

To apply for this position, simply click the “Apply” button on this page.

It includes 5 stages.

• The screening process will be done by HR.
• Technical interview
• Managerial interview
• Senior manager interview
• Offer

Source/s:

• ph.prosple.com
• pearson.com
• youtube.com