Human Resource Operations Intern (Rolling Intake)

About Pearson

Pearson offers a comprehensive range of educational resources and services, including textbooks, digital learning platforms, and assessments, to support learners and educators across various educational levels. Their mission is to empower individuals to achieve their learning goals and make progress in their academic and professional lives.

Your role

The Workforce Assessment Intern supports the Workforce Assessment Administrators and/or Workforce Assessment Advisor in the management of the team to provide world-class HR operational and transactional services to the organization.

Key Deliverables:

• Responsible for the effective and efficient delivery of simple HR SSC services in line with existing policies and procedures all while meeting established KPIs and SLA’s

Case Management:

• Management of cases according to established ways of working
• Utilization of Service Now (SNow) to log queries as tickets and ensure their closure
• Take ownership of end-to-end case management processes (policies and procedures)

Stakeholder Management:

• Respond to employee inquiries efficiently and effectively.
• Proactive interaction with SMEs, HR Business Partners, Country HRs, Employees, and Line Managers to resolve cases:
• Providing and asking for updates on case status
• Gathering missing data necessary for case processing
• Identifying best practices and knowledge sharing.
• Coordinate with third-party service administrators
• Keep stakeholders updated on the status of open cases.
• Adhere to the escalation and support process, wherein complex queries are escalated to SMEs and/or the Specialist team in Tier 2 for resolution
• Abide by Data Privacy rules, including reporting of Data Privacy breaches.

Training & development

As an intern at Pearson, you'll engage in real-world projects and challenges that go beyond classroom learning. From day one, you'll receive coaching, networking, and professional development opportunities, gaining insight into Pearson's culture and business divisions. Whether your focus is sales, supply chain, or technology, their inclusive environment is designed to nurture your career growth.

Benefits

Pearson has designed benefit programs that help meet the individual needs of their employees.

• Gain practical experience through hands-on learning opportunities
• Embrace an inclusive culture where all individuals are supported to thrive and reach their full potential.
• Collaborate with experienced professionals and industry experts, gaining valuable insights and knowledge.
• Encouragement for professional growth and development, ensuring every individual's success.

Career progression

As a Pearson intern, you'll experience firsthand how they leverage workforce analysis, personalized learning, and verified skills credentials to bridge skill gaps, unlock potential, and drive career breakthroughs for individuals. Their focus on maximizing the workforce's value empowers employers to thrive in today's dynamic work environment. Embark on your journey toward career advancement and success with Pearson by your side.

Work-life balance

At Pearson, prioritizing the well-being of their people is paramount. Many of their roles provide flexibility in work location and schedule, allowing employees to work from home, in an office, or during non-traditional hours.

Company culture

Pearson is committed to supplying the highest possible quality of product and service to the customers, supporting charitable endeavors that advance literacy, learning, and teaching, and offering careers that meet their employee's desire to fulfill a higher calling. Pearson People display a strong sense of interpersonal respect and gentility, an outflow of being grounded in the education and teaching environment.

Sources

• pearson.com
• youtube.com
• plc.pearson.com