HR Operations Administrator (Rolling Intake)

Your Role

• Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broad HR related processes and systems
• Processes HR transactions in Fusion and other HR technologies, as requested
• Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support (e.g HR Operational Reports, Processing of requests more than 10 entries via Mass Upload etc.)
• Leverages knowledge management solutions to complete inquiries and transactions
• Works to meet expected service levels and business performance goals
• Escalates client service issues to the appropriate party
• Documents all cases in the case management system
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices
• Demonstrate empathy to the colleague’s situation and speaks in a manner/tone the colleague can understand and relate with
• Supports change programs and initiatives. Develops understanding of HR operations
• Participates in scheduled and ad hoc training to improve HR and business acumen
• Supports colleague engagement and cultural programs and initiatives
• Performs special projects and related duties, as assigned
• Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels
• Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

Compensation and Benefits

• Pearson has designed benefit programs that help meet the individual needs of their employees.
• Gain practical experience through hands-on learning opportunities
• Embrace an inclusive culture where all individuals are supported to thrive and reach their full potential.
• Collaborate with experienced professionals and industry experts, gaining valuable insights and knowledge.
• Encouragement for professional growth and development, ensuring every individual's success.

Training & Development

At Pearson, you'll engage in real-world projects and challenges that go beyond classroom learning. From day one, you'll receive coaching, networking, and professional development opportunities, gaining insight into Pearson's culture and business divisions. Whether your focus is sales, supply chain, or technology, their inclusive environment is designed to nurture your career growth.

Career Progression

As a Pearson, you'll experience firsthand how they leverage workforce analysis, personalized learning, and verified skills credentials to bridge skill gaps, unlock potential, and drive career breakthroughs for individuals. Their focus on maximizing the workforce's value empowers employers to thrive in today's dynamic work environment. Embark on your journey toward career advancement and success with Pearson by your side.

Sources

• pearson.com
• plc.pearson.com