Prosple
Customer Success Consultant (Rolling Intake)
Indonesia, Online/remote, Pakistan
Opportunity expired
Opportunity details
- Graduate Job or Program
- USD 5,000 - 6,600 / Year
- 422-550 USD monthly but offer can change based on experience + Flexible hours + Unlimited leaves after passing probation.
- 1-3 vacancies
- Apply by 4 Jun 2024
- Start date Ongoing
About Prosple
Prosple builds career and study directories to connect students with opportunities. Our directories are used by leading universities and website partners across Asia-Pacific.
For most students, what to study and where to begin their career are among the most daunting decisions they will face. Our mission is to help every student nail these critical decisions and get the best possible start to their career. Our directories are now used by 2.5m+ students per annum - a significant milestone for a product with zero external funding and zero marketing. Weโre now hiring our first Senior Writer & Content Manager to help us lead Prospleโs content to new levels.
Overview
Location: 100% remote
Remuneration: Competitive based on experience
Your Role
We are looking for Customer Success Consultants who are unconventional thinkers and are itching to punch above their weight. Youโll join a small but high-performance team and your work will have a direct impact on millions of students as they make arguably the most important decision of their life. Particularly, you will be focused on working with the team and clients at Prosple in ensuring the jobs and profiles on the Prosple network are set up for success.
This is a varied role, which may involve:
- Online and administrative support
- Updating and managing online content
- Managing CRM and creating invoices
- Analysing data and creating reports
- Social media support
- Liaising with clients, students and universities
- Online and offline research
- Basic graphic design support
- Other projects and tasks as required.
Required
- A rockstar communicator(Oral and written English)
- Has high attention to detail and accuracy
- Strong organisational ability โ ability to analyze, prioritise and manage competing tasks/projects
- Ability to learn new systems and processes quickly
Desirable
- Experience with LiveChat and email support
- Data analysis skills
- Basic photo/video editing skills
- Experience using any of the following will be highly regarded: Jira, Atlassian, Google Analytics, ActiveCampaign, LeadPages, SurveyGizmo/Alchemer, Adobe Photoshop, Copper CRM, Canva, Crisp, JustCall, Xero, and payment portals like Ariba/Coupa payment system, Content Management systems(CMS).
- Experience using GSuite (Google Sheets, Google Docs, etc)
Recruitment Process
Most opportunities at Prosple will require the completion of a talent trial first. This allows us to assess your basic fit for the role.
Candidates who progress past this stage will have a series of interviews with Prosple team members. We'll be looking for how well your skills match the role and your alignment with our mission and values.
Other Information:
- Permanent, full-time role
- Flexible work hours (must be available for 5 hours of the Sydney workday)
- Remote
- 3-month probationary period
- Unlimited leaves
- Competitive salary dependent on experience
To apply
Click the button below to submit your Resume and CV. You will then receive an email on how you can proceed with the talent trial.
Hiring criteria
- No experience required
- Business & Management +more
- Certificate or higher
Reviews
I love my role as a Data Consultant because it pushes me to do things I haven't done. It gives me challenges that's really exciting.
Design, social media management
My role is split across quite a few areas. I'm usually doing a mix of project management, team development, data analysis, strategy and product development.
About the employer
Prosple
4.6
< 100 employees
Technology
Helping students in their career journey.
Pros and cons of working at Prosple
Pros
At Prosple, we are disruptors with a vision to help students find their dream job. It is both rewarding and challenging working for such an organisation, and seems to be a new innovation each week. Our organisational structure is quite flat, with each team member having a direct line to our Founders and Directors.
Having a high-performing team committed to our cause, with the freedom to do your best work without bureaucracy and people getting in your way.
Love that the ownership knows well where their priorities lie, that they don't succumb to the toxic "everything is a priority" trap that a huge majority of companies fall into. This has kept the company hyper focused, allowing it to achieve milestones one after the other, even amidst the pandemic. Also, borrowing from the book "Conscious Capitalism", Prosple has all the markings of a conscious company.
100% remote work, flexible working hours, easy to interact with leaders and owners, possibility to suggest features to the product, participate along with leaders in the decisions, work on a product that actually helps others.
Superb company culture. High standards. Responsive to their employees needs and gives high importance to open communication. Prosple has a heart for all its clients and its team.
Cons
There can be some late nights during peak seasons from increased workloads.
Very occasionally, the sheer pace of Prosple's progress and growth can be fatiguing. Which is actually a positive if you're in the right mindset and have the right skills and attitude to embrace it.
Due to the nature of work (100% remote), it is difficult to get to know everyone
Work life balance can be challenging when everyone is such a high performer and expectations are high
Sometimes I had a hard time on looking for resources to use to do my job.