Customer Service Representative (Rolling Intake)

About Synchrony Global Services Philippines

Synchrony Global Services Philippines is a subsidiary company that manages Synchrony's call center operations and select back-office support located at Filinvest Alabang and at Cebu Business Park.

Your responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)
• Resolve credit inquiries on new accounts
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing
• Comply with over-all call quality standards
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance

Training & development

Their training isn’t about stuffing a bunch of facts and processes into your brain and quizzing you on them. Instead, They focus on developing how you think, collaborate and lead.

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Compensation & benefits

Benefits at Synchrony go beyond healthcare, although medical, dental, and vision are certainly part of the benefits package.They always put their people first, empowering you to bring your best to work every day.

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Career progression

Their philosophy differs from other companies, and it may take some getting used to. Because instead of chasing roles, they want you to chase experiences. They grow your resume, but they also nurture your confidence. And while they definitely develop your skills, they also expand your wisdom and leadership. It’s called their Career Growth Framework. And they think it’s the best way to achieve your ambitions.

Work-life balance

They really care to their employees and treat you as a family and how important you are in the business. And they have different diversity that they can enjoy life and balance also your work.

Company culture

Synchrony Global Services Philippines believe in the power of relationships. They’re colleagues, teammates and partners that share common values and a core commitment to doing the right thing. When you join them, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization.

About you

• Completed at least 2nd year in College or 2-year Associate course
• Must have at least 30 mbps wired internet connection
• Excellent English Verbal and written Communication Skills
• Ability and willingness to recognize, deliver on card service sales opportunities

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How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• synchronycareers.com
• indeed.com
• youtube.com