Senior Fraud Representative (Rolling Intake)

About Synchrony Global Services Philippines

Synchrony Global Services Philippines is a subsidiary company that manages Synchrony's call center operations and select back-office support located at Filinvest Alabang and at Cebu Business Park.

Your responsibilities

• Resolve inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious.
• Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
• Handle calls from retail partners/customers concerning referred credit applications
• Strictly adhere to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction
• Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
• Make outbound calls/verify transactions on accounts which have been identified as suspicious
• Participate on various teams as necessary.

Training & development

Their training isn’t about stuffing a bunch of facts and processes into your brain and quizzing you on them. Instead, They focus on developing how you think, collaborate and lead.

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Compensation & benefits

Benefits at Synchrony go beyond healthcare, although medical, dental, and vision are certainly part of the benefits package.They always put their people first, empowering you to bring your best to work every day.

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Career progression

Their philosophy differs from other companies, and it may take some getting used to. Because instead of chasing roles, they want you to chase experiences. They grow your resume, but they also nurture your confidence. And while they definitely develop your skills, they also expand your wisdom and leadership. It’s called their Career Growth Framework. And they think it’s the best way to achieve your ambitions.

Work-life balance

They really care about their employees. They treat you as a family and how important you are in the business. And they have different diversity that they can enjoy life and balance also your work.

Company culture

Synchrony Global Services Philippines believe in the power of relationships. They’re colleagues, teammates and partners that share common values and a core commitment to doing the right thing. When you join them, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization.

About you

• Must be able to complete at least 2 years in College (No back subjects or consolidation of years)
• Must have at least 30 mbps wired internet connection.
• Has good English communication skills
• Must be willing to work on night/shifting schedules
• Amenable to work onsite in Northgate, Alabang.

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• synchronycareers.com
• indeed.com
• youtube.com