2022 IT Support Specialist (Rolling Intake)

About TaskUs

TaskUs provides outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. 

Your role

• You will respond to telephone calls and email messages from users requesting for
• assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
• Identify computer hardware, software, and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
• As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
• You will assist in conducting user application testing during program implementation, migration, and system maintenance.
• You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
• Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and performing scheduled preventive maintenance of computer systems.

Training, development & rotations

Learning Experience (LX) is the engine driving strategic business impact for global innovative brands.

There at TaskUs they provide the LX curricula, training processes, e-Learning systems, and development programs that help the most disruptive global brands scale operations, make more impactful decisions, build smarter process flows, and create high-performing teams – all while increasing revenue.

Compensation & benefits

Industry-Leading Benefits and Programs From their Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – they provide the absolute best to their people, making them the top professional services firm in this space.

• World-Class, Employee-Centric Sites and Facilities
• Tuition Reimbursement Program
• Life Insurance
• Healthcare for Employees and Dependents
• Birthday Leaves and Paid Time Offs
• Engagement and Experiences Rewards
• Retirement Savings Program
• Healthy Food Subsidy Program

Career progression

Continuous growth and development are the #1 driver for employee happiness and satisfaction—the core of the TaskUs culture. It is then no surprise that they have achieved the highest employee retention and Employee Net Promoter Score (eNPS) than any other BPO/Outsourcer in history.

They train, develop, and scale teams of 40,000+ Teammates across the globe to serve and support the fastest-growing and most innovative companies. Coupled with our industry-leading portfolio of service offerings, TaskUs enables its partners to reach their growth goals at their desired pace.

Company culture

Their culture is a direct reflection of their people as a collective spirit—dedicated to supporting their customers while, at the same time, making a positive impact on the world around us.

Refreshing, smart, creative, and transparent—that’s TaskUs. That’s their strength and their difference.

About you

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has a vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills
• Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
• You have good time and project management skills
• Excellent English & Japanese communication skills, both spoken and written
• You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• taskus.com
• ph.prosple.com
• ph.indeed.com