IT Help Desk (Rolling Intake)

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure.

Your responsibilities

• Provide 24/7 first level of support for all IT-related issues 
• Monitor and manage phone, email, chat and ticket queue 
• Receive, log, validate and diagnose issues/requests – on the full range of products and services offered, applying agreed SLAs leveraging standard tools, platforms, and processes
• Escalate tickets that cannot be resolved to appropriate support functions following agreed SLAs 
• Manage communication with users and stakeholders – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. 
• Assist with incident management, focused on establishing immediate communication between Incident Manager and end-users in gathering relevant details 
• Document new processes into knowledge base articles 
• Other duties as needed or required 

Training & development 

TaskUs provide the LX cirricula, training processes, e-Learning systems, and development programs that help the most disruptive global brands scale operations, make more impactful decisions, build smarter process flows, and create high-performing teams – all while increasing revenue.

Compensation & benefits

• Health Insurance
• 401K Plan
• Performance Bonus
• Maternity and Paternity Leave
• Vacation and Paid Time off
• Paid Holidays
• Sick Leave

Career progression

Continuous growth and development are the #1 driver for employee happiness and satisfaction—the core of the TaskUs culture. It is then no surprise that they have achieved the highest employee retention and Employee Net Promoter Score (eNPS) than any other BPO/Outsourcer in history.

Work-life balance

As individuals they are strong, but together they are formidable. They believe that teams that work together and that choose selfless dedication over personal ambitions can build something truly excellent.

Company culture

TaskUs culture is a direct reflection of their people as a collective spirit—dedicated to supporting their customers while, at the same time, making a positive impact on the world around them.

About you

• Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.
• Fresh graduates are welcome to apply however they prefer at least 1 year of Helpdesk and/or call center experience 
• Confident in English writing and oral communication skills to all audiences 
• Extremely organized and has an excellent ability to communicate and solve problems
• Ability to work in a fast-paced environment with dynamic priority evolution
• Excellent customer service with a strong sense of urgency 
• Has a can-do attitude and strong attention to detail 
• Willing to work on a rotational shifting schedule 
• Skilled in utilizing ITSM ticketing systems and Network Management Tools is a plus
• ITIL qualification and MCP certification are also preferable but not required

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• taskus.com
• youtube.com
• glassdoor.com