Customer Service Specialist (Rolling Intake)

About Teleperformance PH

Teleperformance is a global leader in providing exceptional omnichannel customer experience since 1978. Their impacts are far-reaching, spanning over 80 countries. This kind of growth is only possible with the dedication of our people who continue to provide outstanding customer service at every opportunity.

Your role

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Training, development & rotations

• A broad range of online training courses - Induction seminar on Group culture and values, modules on Group policies, targeted training, skills development, gamification, and soft skills training.
• Streamlined communication - An efficient internal communication tool available in seven languages for sharing updates, announcements, and engagement opportunities such as the “All Ideas Matter” innovation program.
• The high degree of flexibility - Streamlined management of schedules, exchanges, and timetable changes, the option to volunteer for vacant slots.
• Access to essential HR tools  - Access to pay slips, performance indicators, bonuses, and job offers. Sharing feelings via the sentiment surveys. Absenteeism is reduced by real-time notifications on schedules and team changes.

Compensation & benefits

• Paid Holidays / Vacation
• Paid Sick Leave. Employees
• Life Insurance/Disability
• Casual Dress/Atmosphere.
• Flex-Time / Flexible Schedule
• Free Drinks/Coke/Juice/Water
• Gym / Health Club / Fitness Membership

Career progression

Teleperformance promotes innovation at all levels of the Company - All Ideas Matter is a global initiative designed to drive innovation and continuous improvement. It invites all employees to be vectors of change, sharing ideas for improvement and transformation. As such, every year the Group organizes TP Data thon, a competition that encourages teams to present innovative analytics and data science projects. Experts help the three winning teams to bring their ideas to fruition.

Work-life balance

Teleperformance employees think about work-life balance at the company and make sure this fits their lifestyle. Teleperformance has a work-life balance rating of 3.8.

Company culture

Teleperformance fosters a workplace culture that promotes exceptional employee experiences that are rooted in diversity, inclusion, and safety for our people. We have created a safe work environment that embraces and respects the many differences of our people.

About you

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

How to apply

To apply for this position, simply click the "Apply" button on this page.

Source/s:

• Teleperformace.com.ph
• ph. prospel.com
• indeed.com