Training Admin Specialist (Rolling Intake)

About Teleperformance

They provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including trust and safety services that help defend online users and brand reputation. They also offer specialized services such as collections, translation and localization, visa and consular services, and recruitment services.

Your role & responsibilities

• Receive and process training requests (i.e. organize and publish training schedules and rosters daily/ weekly/ monthly on company tools such as CCMs, TPnet, etc).
• Review sign-up requests in TP-link and enroll participants via Course Mill.
• Manage logistics of training initiatives for both offsite and onsite including room (physical/ virtual) reservation and configuration, supplies and equipment are adequate and in good working conditions, materials are printed properly and on time, and catering is ordered (if required).

Duties/responsibilities:

• Act as POC training equipment and facilities maintenance wherein the TA Specialist will launch a TPLink ticket upon receipt of an IR from the trainers.
• Ensure training materials and facilities are prepared for classes.
• Communicate with IT for all repairs, software installations, and changes for training rooms and trainer workstations.
• Maintain and update the L&D intranet site content.
• Work closely with different sections/ departments to ensure updated and accurate training reports.
• Work with the appropriate department to ensure the e-learning requirements of the team are addressed.

Administrative role:

• Assist new team members in setting up their workstations, network access, mailing lists, etc.
• Maintain, organize, and update the L&D drives and sites.
• Work closely with trainers to compile and generate the post-training reports per batch.
• Develop and publish accurate and up-to-date metrics dashboards for L&D initiatives using a variety of reporting tools for internal and external programs (ex. Trainer Utilization Reports, L&D Summary, Certification Aging Report, etc).
• Coordinate with other departments for training requests for supplies, travel, CA, liquidation/ reimbursements, etc.

Management support:

• Attend TCP as required.
• Online and traditional research as needed for logistical and administrative support.
• Perform other training-related duties as assigned.

Training & development 

Teleperformance upholds superior training standards, employing diverse methods—face-to-face, virtual, or eLearning. The Global Learning and Development Team cultivates future and current trainers through two specialized programs:

• The JUMP! program encourages internal promotions by preparing employees for the job they want. JUMP! teaches and provides trainees with the basic skills that can get them hired for the role. 
• The Foundations program is for newly promoted employees, allowing them to develop their skills further and be trained on the skills required for them to excel in their roles.

Benefits

Working in Teleperformance comes with several benefits and perks. These include:

• Salary depends on the position plus the account/department assigned to.
• All government-mandated benefits.
• Allowances (the type of allowance depends on the account/department one is assigned to).
• Employee Perks (e.g. discounts from partner establishments).
• Free learning workshops and training.
• Promotion

Career progression

Career advancement in Teleperformance involves moving from entry-level positions to roles with greater responsibility and leadership. Within this dynamic landscape, your success is not just encouraged but celebrated, with abundant opportunities for growth and development. As you accumulate experience and showcase your capabilities, the avenues to elevate your career within the company become not just possibilities but tangible milestones, defining a unique and fulfilling path of progression.

Work-life balance

Teleperformance is committed to fostering an exceptional workplace for exceptional individuals, Teleperformance is globally acknowledged for its dedication to inspiring employees, whether in office or remote settings. Their unwavering commitment is to construct top-tier teams and empower each employee to realize their fullest potential.

Company culture

Teleperformance cultivates a culture that champions extraordinary employee experiences, anchored in the pillars of diversity, inclusion, and safety. Nurturing a secure working environment, the company celebrates and honors the diverse tapestry of its workforce. Here, employees find a haven to freely express their individuality and uniqueness, transforming differences into a collective strength that fortifies the entire community.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where you can see the "Apply now" button.

Source/s:

• teleperformance.com
• youtube.com