Healthcare Customer Service Representative (Rolling Intake)

About TTEC

TTEC Holdings, Inc. is one of the largest, global customer experience technology and services innovators for end-to-end, digital customer solutions. The company delivers leading customer technology and operational customer orchestration at scale.

Your role & responsibilities

What you’ll be doing:

In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer's experience being just average or exceptional.

During a typical day:

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Training & development 

TTEC crafts, constructs, and executes contact center management and call center training initiatives, enhancing each phase of the associate lifecycle. This results in significant improvements in both associate skills and overall center performance.

• Onboarding - Initial training curriculum to help reduce onboarding and nesting time. 
• Development - Improve employee engagement and job performance with self-paced, personalized learning journeys.
• Knowledge - Eliminate knowledge gaps and improve industry experience with their knowledge management solutions. Provide a single source of truth for all content your associates need to meet customer expectations and excel.
• AI-powered - Artificial Intelligence (AI) learning solutions that provide role-playing scenarios and immediate coaching. 

Compensation & benefits

Research suggests that Healthcare Customer Service Representatives earn an estimated monthly salary ranging from PHP 10,000 to PHP 20,655.

What you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by their company values.
• And they have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives.

Career progression

TTEC offers hands-on opportunities for individuals at various career stages, particularly for recent graduates. With many locations, departments, and positions, you can learn, grow, develop new skills, and engage in projects aligned with your interests. TTEC provides training, education, and career mobility platforms to support your professional journey.

Work-life balance

The work-life balance at TTEC is designed to prioritize the well-being of employees, ensuring they can effectively manage their professional responsibilities while enjoying a fulfilling personal life. Of course, the peace of WFH (work from home) in remote jobs will help you crush the workday — but at the same time, you'll never feel alone. Their global team will be virtually by your side throughout your journey, ready to answer questions and offer support as you work remotely.

Company culture

TTEC is committed to cultivating an inclusive culture, ensuring everyone feels a sense of belonging. It's a place where you can elevate your career. United by a common purpose, TTEC operates as one cohesive team, collaborating and supporting each other.

About you

What brings you to the role:

• Open to newbies or with customer service experience.
• Senior High school graduate or equivalent.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.
• For at-home roles – keep high-speed internet (> 40mbps).
• Area of residence should be within 40 km. of any TTEC site (Lipa, Pasay, UP Technohub & Sta.  Rosa).

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where you can see the "Apply now" button.

Source/s:

• ttec.com
• ph.indeed.com
• youtube.com