HCS Coordinator (Rolling Intake)

About TeleTech

TTEC Holdings, Inc. is one of the largest, global customer experience technology and services innovators for end-to-end, digital customer solutions. The company delivers leading customer technology and operational customer orchestration at scale.

Your role & responsibilities

What you'll be doing:

• Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee reimbursement claims, employee onboarding, and termination administration requirements. 
• They are also responsible for deciphering and assigning each ticket to the appropriate service center group.  Coordinators are expected to identify, handle, and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self-serve knowledgebase.

What you bring to them:

• Triage service center incoming tickets.
• Accurately and efficiently maintain employee records in Oracle.
• Support vendor management administration.
• Respond to tier 0/1 level employee tickets and chats.
• Manage leave and employment and return to work administration.
• Improve the key success metrics

Training & development 

TTEC crafts, constructs, and executes contact center management and call center training initiatives, enhancing each phase of the associate lifecycle. This results in significant improvements in both associate skills and overall center performance.

• Onboarding - Initial training curriculum to help reduce onboarding and nesting time. 
• Development - Improve employee engagement and job performance with self-paced, personalized learning journeys.
• Knowledge - Eliminate knowledge gaps and improve industry experience with their knowledge management solutions. Provide a single source of truth for all content your associates need to meet customer expectations and excel.
• AI-powered - Artificial Intelligence (AI) learning solutions that provide role-playing scenarios and immediate coaching. 

Benefits

Striving for your daily smiles, whether you work remotely or at their fantastic sites. They provide benefits and programs for you and your family's support these include:

• Free career development course
• Tuition support and reimbursement
• Health & wellness programs
• Paid time off & work-life balance
• Community give-back events
• Referral & recognition program

Career progression

TTEC offers hands-on opportunities for individuals at various career stages, particularly for recent graduates. With many locations, departments, and positions, you can learn, grow, develop new skills, and engage in projects aligned with your interests. TTEC provides training, education, and career mobility platforms to support your professional journey.

Work-life balance

The work-life balance at TTEC is designed to prioritize the well-being of employees, ensuring they can effectively manage their professional responsibilities while enjoying a fulfilling personal life. Of course, the peace of WFH (work from home) in remote jobs will help you crush the workday — but at the same time, you'll never feel alone. Their global team will be virtually by your side throughout your journey, ready to answer questions and offer support as you work remotely.

Company culture

TTEC is committed to cultivating an inclusive culture, ensuring everyone feels a sense of belonging. It's a place where you can elevate your career. United by a common purpose, TTEC operates as one cohesive team, collaborating and supporting each other.

About you

What skills you'll need:

• Working knowledge of various HC and Teletech systems ( Discoverer, Kronos, IRIS).
• Strong attention to detail, focus, and ability to follow standard operating procedures.
• Basic knowledge of MS Office applications.
• Ability to learn data entry into the Oracle database system.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where you can see the "Apply now" button.

Source/s:

• ttec.com
• youtube.com