Desktop Support Associate Technician (Rolling Intake)

About TeleTech

TTEC specializes in customer experience services, offering solutions in customer engagement, digital transformation, and business process outsourcing. They leverage technology and human insights to deliver innovative and effective interactions for their clients.

Your role & responsibilities

What you'll be doing:

• This is an entry-level position in the information technology field. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades.
• Resolves reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research.

During a typical day, you will:

• Install, configure, maintain, and troubleshoot PC hardware and software and provide user-level technical support on applications and off-the-shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive upgrade situations.
• Perform administrative functions and inventory control as required.
• Monitor the trouble tickets system and respond to all trouble reports within established goals.
• Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
• Understand and enforce policies and follow all safety rules and regulations.
• Complete assigned work orders by the due date within established goals.

Training & development 

TTEC crafts, constructs, and executes contact center management and call center training initiatives, enhancing each phase of the associate lifecycle. This results in significant improvements in both associate skills and overall center performance.

• Onboarding - Initial training curriculum to help reduce onboarding and nesting time. 
• Development - Improve employee engagement and job performance with self-paced, personalized learning journeys.
• Knowledge - Eliminate knowledge gaps and improve industry experience with their knowledge management solutions. Provide a single source of truth for all content your associates need to meet customer expectations and excel.
• AI-powered - Artificial Intelligence (AI) learning solutions that provide role-playing scenarios and immediate coaching. 

Benefits

What you can expect:

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by their company values.
• Ask us about their paid time off (PTO) and wellness and healthcare benefits.
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Career progression

TTEC offers hands-on opportunities for individuals at various career stages, particularly for recent graduates. With many locations, departments, and positions, you can learn, grow, develop new skills, and engage in projects aligned with your interests. TTEC provides training, education, and career mobility platforms to support your professional journey.

Work-life balance

At TTEC, work-life balance isn't just a concept, it's a commitment to nurturing employees' well-being. With the convenience of remote work, you're not just conquering tasks, you're connected globally. The WFH peace is complemented by a virtual support network, ensuring you're never alone. Your journey is shared, questions are answered, and support is constant, making the professional experience at TTEC truly holistic and fulfilling.

Company culture

TTEC is committed to cultivating an inclusive culture, ensuring everyone feels a sense of belonging. It's a place where you can elevate your career. United by a common purpose, TTEC operates as one cohesive team, collaborating and supporting each other.

About you

What brings you to the role:

• Graduate of a 2-year diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering courses.
• Entry-level experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university, or technical certification.
• Strong understanding of various Windows operating systems and basic TCP/IP network troubleshooting skills are required.
• Strong customer focus and positive attitude will be necessary for success.
• Must be able to work well unsupervised and as part of a cohesive team.
• Ability to adapt to an ever-changing fast-paced environment and work rotating shifts including nights and weekends.
• Good communication, interpersonal and problem-solving skills, customer-friendly attitude, and the ability to work in a team environment.
• Willingness to be assigned to Pampanga.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where you can see the "Apply now" button.

Source/s:

• ttec.com
• youtube.com