Administrative Assistant (Start ASAP)

About the Role

As an Administrative Assistant, you are responsible for providing Backoffice support (communication and customer preparation) to the Collections Division, closely following the directions of the Administrative Team Leader. You will manage collections teams’ requests, handle administrative tasks, and deploy the collections communications tools according to the designed strategies, processes, and procedures.

How you'll contribute

• Ensure retrieval, preparation, printing and sending out of various documents and responses through various communication forms based on the set turnaround time and by the existing department's procedure and guidelines, to avoid customer complaints.
• Retrieve and send Statement of Accounts for accounts upon request of other collections teams, to accommodate the request of clients.
• Prepare bank certification requests from clients that have fully settled accounts.
• Check for other related accounts of customers requesting for release of collateral to ensure that no delinquent account remains unpaid before giving clearance.
• Perform balance reconciliation of accounts to ensure legitimate balances are collected.
• Consolidate, prepare, and send past-due accounts for Application of Assignments requested by other collections teams to the Financial Control Division (FINCON).
• Incorporate changes to the client’s pertinent demographic information upon client request, with validation to ensure that it was indeed the client who requested to change his/her information.
• Ensure all communication templates and procedures designed by the Strategist are used accordingly for all communication to clients.
• Consolidate and prepare documents and sheets required for field visits (field visits and repossessions) and dispatch them to the respective Agent handling the Field Visit.
• Encode accounts with status changes and client information adjustments to the Pro2col Collections System, based on input from other collections teams.
• Extract and prepare allocation of credit card early calling and pre-delinquent qualified accounts daily and forward to the concerned in-house team within the set deadline.
• Prepare petty cash summary and ensure that all supporting documents are submitted to the Strategist for liquidation purposes.
• Handles the dispatch of all inter-office transmittal of documents.
• Process third-party service provider billings for letter shopping.

What we're looking for

• Bachelor's degree in any field of study
• Good verbal and written communication skills
• Attention to detail
• Timely and organized
• Fresh graduates are welcome to apply

About Security Bank

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.